Câu hỏi thường gặp (FAQ)

Câu hỏi: How do I order a Tesla ?

Trả lời:

Visit our Design Studio to explore our latest options and place your order. The purchase price and estimated delivery date will change based on your configuration.

Câu hỏi: Can I request a Test Driver ?

Trả lời:

Test drive will be available soon. Sign up to receive the latest Tesla news, events and product updates.

Câu hỏi: I have a question regarding my order. How do I get assistance ?

Trả lời:

Please contact us at 1800810655.

Câu hỏi: I just designed my Tesla and submitted my order. What are the next steps ?

Trả lời:

As your delivery date approaches, we'll contact you to confirm your registration, payment method and orther related matters.

Câu hỏi: Can I edit my design after placing my order ?

Trả lời:

Please place your order after you have finalized your configuration.

Câu hỏi: If I place my order today, when can I expect to take a delivery ?

Trả lời:

You can view your estimated delivery date in our Design Studio. The estimated delivery date depends on your configuration and is only an estimate. We will provide more specific timing closer to delivery.

Câu hỏi: Can I cancel my order ?

Trả lời:

Yes. Please contact your Tesla Advisor. Please note that the order fee is non-refundable. 

Câu hỏi: How do I get Tesla app ?

Trả lời:

Tesla app will be available for download late July in the App Store for iOS or Google Play for Android. Learn more about Tesla app features.

Câu hỏi: What incentives are available when purchaưing a Tesla ?

Trả lời:

To promote the adoption of low carbon mobility and to support the development of the electric vehicle (EV) industry in Malaysia, the Government is providing the following incentives:

All Tesla vehicles are classified as imported Completely Built-Up (CBU) electric vehicles. Customers who purchase imported CBU electric vehicles may be eligible for the following incentives:

  • Full import and excise duties exemption for newly registered CBU electric vehicles, until 31st December 2025.
  • 100% road tax exemption to electric vehicle owners, until 31st December 2025.
Owners of electric vehicle may also claim individual income tax relief up to RM2,500 on expenses related to cost of installation, rental, purchasing including hire-purchase equipment or subscription fees for EV charging facilities, for assessment year of 2023.

Companies that rent non-commercial EV may claim tax deduction on the rental amount up to RM300,000 from the year of assessment 2023 until 2025.

Contact us at 1800810655 to learn about these incentives, and how it can benefit you.

Câu hỏi: What is Tesla a account ?

Trả lời:

Your Tesla Account is the home for all your Tesla products. It includes owner resources, estimated delivery timing, registration information, guides and important updates. Additional details will be made available within your Tesla Account as delivery nears.

Câu hỏi: How can I prepare for delivery ?

Trả lời:

As your delivery date approaches, we'll contact you to confirm your registration, payment method, and other related matters.

Câu hỏi: Where I will take delivery of my car ?

Trả lời:

We will provide the exact location as delivery nears.

Câu hỏi: Does Tesla offer financing ?

Trả lời:

If you would like to know more about financing solutions, contact your Tesla Advisor for more details.

Câu hỏi: Who are Tesla's preferred insurance providers ?

Trả lời:

Etiqa and Liberty Insurance are our preferred insurance providers in Malaysia.

For further information on Etiqa’s Tesla Ensure coverage, please click here .
For further information on Liberty Insurance’s InsureMyTesla coverage, please click here .

Câu hỏi: What are the local pubic charging options ?

Trả lời:

The Tesla Supercharger network is continuously expanding and will be available for Tesla customers soon in these locations in Malaysia. Supercharging payments are automatically processed from the payment method in the Tesla app. Idle fees might be incurred if the charge session is complete and the vehicle is still occupying a Supercharger.

Câu hỏi: What are the home charging options ?

Trả lời:

The most convenient place to charge your Tesla is at home, overnight. Plug in when you get home and let your vehicle charge while you sleep. We recommend installing a Wall Connector at home or any property. Wall Connectors will be available soon.